Insurance Facts

Your insurance company wants your vehicle properly repaired and you to be completely satisfied with their claim service. You have specific rights and obligations that you should be aware of. Review your policy. Understand your rights.

If an agreement cannot be reached between your insurance company and the repair shop, your policy has an “Appraisal Clause” whereby an independent appraiser can be called in to help resolve the matter.

You are not required by law to get more than one estimate.

You may have the shop of your choice make the repairs. You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.

Only you, the owner, can authorize repairs on your vehicle.

Repair estimates will vary. A lower estimate may not include necessary things such as front or rear wheel alignments, re-aiming your headlamps, etc. It’s your car; make sure it’s repaired to your satisfaction.

The vehicle is being repaired for YOU, the owner. You will be required to pay for the repairs upon completion. To avoid delays, it will be up to you to secure payment from your insurance company along with any necessary endorsements from lien holders.

In our growing city, the demand for quality in our business is well understood by us. This is why we strive every day to give our 100% to not only meet, but to exceed, our customer’s expectations and needs.

Parker’s Collision Center repairs many Hondas, Acuras, Mazdas, and Kias for the Stevenson Auto Group in Wilmington, North Carolina. We rely on their parts department for fast, accurate OEM parts orders and use their very courteous and knowledgeable service department for our vehicles that need mechanical repairs. We highly recommend their services. There is not a car dealership in our area where you will be treated better.